BMO Harris Bank Account Or Service Complaint

Checking account Account opening, closing, or management

BMO Harris Bank account or service department,

Checking account Account opening, closing, or management Utah

On - -, 2015 i was emailed a BMO Harris checking account cash coupon for $200.00 to open a new checking account with promo code - ' and to deposit at least $100.00, set up direct deposits of $300.00 or more within 60 days of opening a checking account and to maintain such direct deposits it would deposit a $200.00 bonus into my account 120 days after my account became opened. On - -, 2015 BMO Harris Bank N.A . approved me and opened a checking account for me where i deposited $100.00. On - -, 2015, - -, 2015, - -, 2015, - -, 2015, & - -, 2015 I set up direct deposit and had my monthly $750.00 social security income deposited on each of these months. On or about - -, 2015 i contacted BMO Harris Bank N.A . at its customer complaint resolution at telephone number, -, concerning my $200.00 bonus and was told by a female BMO Harris representative i needed to wait until my -


not deposited after - -, 2015 it could expedite my deposit immediately. However, on - -, 2015 when i contacted BMO Harris concerning my $200.00 deposit another female representative, - stated that she spoke with another department in BMO Harris who informed her that I would have to wait until - -, 2015 to get my bonus. Per BMO Harris Bank N.A . terms in its checking account cash coupon for $200.00 it clearly stated that after 120 days of my account opening i would receive my $200.00 bonus. Again, this account was opened on - -, 2015 and 120 days from that date, was - -, 2015.

BMO Harris customer in Utah
Dec 12, 2015

* Source: CFPB Complaint Database

BMO Harris response to complaint:
Closed with explanation

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