BB&T Financial Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

BB&T Financial Mortgage department,

Conventional fixed mortgage Settlement process and costs South Carolina

On -/-/-, I accepted an offer on my home. BB & T is the current financial institution holding the mortgage on the property and it is also the lender the buyer has chosen. All required paperwork was provided in a timely manner by both myself and the buyer. Everything moved along smoothly with the appraisal and inspection. Everything that was required from myself, the buyer, the realtor, and the closing attorney had been provided to BB & T over a month ago. A later closing date was scheduled for -/-/- by BB & T to account for the new regulations. No communication was provided at any point by BB & T about any additional delay. When I inquired my realtor if the closing on -/-/- was confirmed he stated that BB & T did n't indicate a delay but he would check, he later stated that BB & T drop the ball and the closing is delayed without an expected date.


date was not provided. On -/-/- a new closing date of -/-/- was set. At - - on the night before the closing, I received an email from the realtor copying the MLO email stating that paperwork was n't ready and she was sorry for " the mess ''. Thus far I have lost over $1500.00 in interests, taxes, insurance and utilities due to this unreasonable and unprofessional delay and at this point I do n't even have a closing date.. BB & T actions ( lack thereof ) are grossly negligent as they are not loosing funds by delaying the closing, the buyer and myself are. BB & T should reimburse - of my and the buyer added expenses as well as punitive damages to the CFPB to set a presidence that such irresponsible behavior is utterly unacceptable!

BB&T Financial customer in South Carolina
Dec 11, 2015

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

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