SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Using a debit or ATM card Georgia

This began on -/-/- when fraudulent activity occurred on my debit card. When I originally called SunTrust regarding the fraudulent activity, they credited my account. On -/-/-, SunTrust debited my account for the same amount that they credited, in the amount of $520.00, plus the - overdraft fees without any notification. The fraudulent department advised that a letter was mailed on - but I have yet to receive it. I was also advised that another letter stating why my claim was denied would be mailed again but I still have yet to receive it. I have consistently checked my mail and opened every piece of mail. I am still SO curious as to why or how they determined this was not fraudulent activity. I asked if they would email me the letter that was supposedly mailed but they refused. I was advised by the fraudulent department on - that the rebuttal form would be emailed, that also was never received. I called numerous times to try to get it emailed. I was finally advised to just wait on it. : - - On -, we had to go into a SunTrust branch to get the rebuttal form emailed. I am


the -. This is the information that I shared on the rebuttal form ... These are the transactions that I know without a doubt, I did not make. -/-/- BestyBuyCom $430.00 -/-/- Recurring Check Card purchase - $9.00 -/-/- Recurring Check Card purchase - $6.00 -/-/- Recurring Check Card purchase Lyft * Ride $26.00 -/-/- Recurring Check Card purchase Lyft * Ride $19.00 -/-/- Recurring Check Card purchase - $17.00 -/-/- Recurring Check Card purchase - $15.00 Total $520.00 I reached out to - - and was able to find out that the transaction that went through on the - was an online purchase on - at - and was physically picked up at - - - -, -, GA - on - at -. The representative assured me that they physically had to have the card. that it had the same number and expiration date. I am absolutely positive that I physically had my card. The representative said that the card had the same account number and expiration date but another name of - -. I do not know - -. I did not give anyone my authorization to use my card for any purchases. I was also advised that there is an email address of -- on the order. The representative told me what was purchased ... a Play Station - - - - Limited Edition Bundle. I contacted the - - at the - - -, -, GA and they do have surveillance cameras and they do require a drivers license/ID when picking up an item. I have tried to contact - but I finally heard back via email. They did credit my account for the charges processed with them. I had requested information as to a name or if they were local but they never responded. I would think with a person physically being picked up multiple times that it would be a bit easier to locate someone and to determine if fraudulent activity occurred. I have approximately $640.00 in OVERDRAFT charges due to this fraudulent activity. I have called and begged for help. I might even be satisfied with an update from the investigator.