Community Choice Financial, Inc. Payday Loan Complaint

Payday loan Charged fees or interest I didn't expect charged fees or interest i didn't expect

Community Choice Financial, Inc. Payday loan department,

Payday loan Charged fees or interest I didn't expect Charged fees or interest I didn't expect Nevada

On - -, I took out a $200.00 loan from this company ( Cash Central ). I refinanced this loan shortly after I took it out because I knew I could n't make the complete payment on -/-/-. I got an e-mail stating the refinance was approved and that on -/-/-, I would have $120.00 taken out and the remaining amount taken out on -/-/-. Two payments of $120.00 which would total $250.00. On -/-/-, I received an e-mail stating that $150.00 would be taken out on -/-/- and to make sure that I had funds available. I responded to the e-mail stating that I did n't understand where the amount was coming from because I had the loan refinanced and explained that I had to make a rent payment which was why I refinanced the loan. On -/-/-, they attempted to take out $140.00 from my bank account ( which resulted in me being overdrawn ) and I filed a complaint with the local -. I have not received word from them but today I received an e-mail stating that I am being charged an extra amount because the amount they tried taking out on -/-/- was denied. I am currently overdrawn with my bank because this company did not honor the agreement I signed. I have a screen shot of the - pending amounts and will provide it if necessary. Curiously enough, when I view my account now, the two payments do not show up. It 's like they were wiped out which is a good thing I have a screen shot of what my account said when I checked it on -/-/-.

Community Choice Financial, Inc. customer in Nevada
Dec 09, 2015

* Source: CFPB Complaint Database

Community Choice Financial, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Community Choice Financial, Inc.Complaint HistoryComplaints11/20131/20146/20141/20152/20153/20154/20158/20159/201510/201512/20154/20167/20168/201600.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Community Choice Financial, Inc.Charged fees or interest I didn't expect95.5%4.5%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCharged fees or interest I didn't expect5.7%4.1%2.5%5.2%82.2%0.3%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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