Capital One Consumer Loan Complaint

Capital One Consumer Loan department,

Vehicle loan Managing the loan or lease New Jersey

I received a call, yesterday, from a representative, -, from Capital One Auto Finance. She proceeded to ask personal information so I could verify the account. I am currently awaiting the title on a loan payoff and my ex husband has been trying to get information. After I verified the information, as my account has a block on it since - -, 2015, I asked if my ex has been trying to get information. At that time, - informed me that my ex, - -, was on the line with us. I was furious that this representative had allowed my personal information and block information to be available to - -. I ended the call and proceeded to call COAF and request to speak with a manager. After nearly an hour of waiting, and several calls ( after being disconnected ), I was able to speak with -, a representative in the " President 's Office '' department. She was apologetic, after reading file where clearly states that - - is to be blocked from any and all information. She said she would listen to call and get back to me. - called at the time she promised. She was


unsure why - had given the information out. I was extremely agitated and full of anxiety. There is a history of violence with - - and my information was private for a reason. I obtained the information to write a letter, - -, President, at above referenced address. The representatives I spoke with are --ID # -, -, ID # -, and -, ID # -. It was necessary for me to contact my medical doctor for instructions on medication to calm me down. I am, still, this morning, quite anxious and in fear. I have filed this complaint with the FDIC and I will take further action in contacting NJ Division of Banking and Insurance ( - ) and an attorney. Thank you, - - -