Capital One Credit Card Complaint

Capital One Credit card department,

Transaction issue Arizona

Back on - -, 2015 I purchased a cell phone from - - using my credit card. When the phone did not arrive, I called to file a dispute on the - of -. I was issued a temporary refund to my account. I always make the habit of paying off my balance as soon as the charges clear the account before the statement is processed, so I paid the charge of $1000.00 already back in the beginning of -, but as of - -, I noticed the refund was taken away and I was rebilled for the charges of $1000.00 and I am being asked to pay them - even though I still do not have the merchandise that I originally paid for. I called several supervisors who claimed that a mistake was made and that I recieved - charges and - credits that should have cancelled each other out, but they would do nothing the correct this issue and I was forced to pay the $1000.00 back to the credit card company to avoid a negative consequence on my credit report.