State Farm Bank Consumer Loan Complaint

State Farm Bank Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease Delaware

My vehicle is currently insured by - - - and financed through State Farm Bank. I was involved in a head on collision on -/-/15. I 'm being told by State Farm Bank that if I do not make a car payment by -/-/15 I will lose my " Payoff Protection '' offered through State Farm. The collision was not my fault and - - - - has not yet evaluated my vehicle. Because they have not evaluated the car, I will now have to make a car payment for a vehicle that is not functional. If I do not make the payment, I will then be responsible for the entire balance owed on the vehicle. My complaint is not against - - - -, it 's against State Farm Bank because they are forcing me to pay for a vehicle that I can not drive or access, also, if I do not make a payment then I will be held responsible for the entire amount of the loan. The vehicle is totaled. It just has n't been officially totaled by - - - - due to restrictions of - State Police because of the nature of the accident.