AES/PHEAA Student Loan Complaint

Non-federal student loan Can't repay my loan can't decrease my monthly payments

AES/PHEAA Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments Alabama

I had been accepted into - - University in - -, -. I was an out-of-state student who lived in a small town in -. I was informed I would get a $5000.00 a semester scholarship -/-/- and about $1000.00 in a grant but I would have to come up with the rest of the money, myself, offering student loans both federal and private. I was not approved for much for federal loans but the private loans were pushed and accepted at $ - per semester and even $ -- $40000.00 for a couple of semesters with a co-signer. It started with - - then it went to - -, - and I ca n't even remember the other. Now, I 've gone through a " plan '' that was supposed to be 10 consecutive, on-time payments and have given them hundreds of dollars through which this " plan '' was purchased by -. I 've been getting harassed by American Education Services since -/-/- along with my mom and dad and even an aunt, my sister, and my best friend. That has continued to include National Collegiate Trust. Both of my parents have filed and won bankruptcy, separately, and


could n't accept any type of payment other than over the phone and it had to be by checking or savings account, only, and credit cards and prepaid cards would not be accepted. My loan amount has n't budged although I filled out paperwork packets after paperwork packets leaving us all on edge and heavily confused with what to do or which way is correct. I have statements, emails, notes, and letters that I can provide but will need to have some time to gather ones from my parents. My husband and I are expecting our - baby in just a few short months. I 'll be out on maternity leave and will not be paid for the leave.

AES/PHEAA customer in Alabama
Dec 03, 2015

* Source: CFPB Complaint Database

AES/PHEAA response to complaint:
In progress

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