KeyBank NA Bank Account Or Service Complaint

KeyBank NA Bank account or service department,

Checking account Deposits and withdrawals New York

Missing debit/credit on ledger. I have a Hassle Free Account attached to my personal Checking Account at Key Bank. The Hassle Free account is used by my son who goes to school away from home. My son buys a week long subway pass every week in -. On -/-/- he tried to purchase a week long subway pass. The money came off of his debit card but did not transfer to his - -. He alerted the - personnel and they said that they had processed a credit to his debit card. They said that the credit would show up in a few days and that if it did n't we should notify - to get the money back. The charge showed on his ledger as a debit until -/-/- and then it just disappeared off the ledger completely. ( He subsequently bought another pass that is debited on -/-/-. ) This is extremely problematic and just exemplifies once again Key Bank 's Magical Accounting. If this has happened to my account without any explanation, how often does it happen to others. If a charge comes on the ledger then it either is debited from the account or credited back to the account, but it does n't just disappear. If I did not pay attention to my account as I do, then this might not have been noticed. I have attached statements from -/-/- ( this one shows the charge in the pending section and also shows that my son bought another pass on -/-/-. that charge was completed ) -/-/- that is the first day the charge was missing and -/-/- which shows that there is no charge on the ledger. I have documentation of the days in between to show that the item is missing and can supply these if needed.