Enova International, Inc. Consumer Loan Complaint

Installment loan Managing the loan or lease managing the loan or lease

Enova International, Inc. Consumer Loan department,

Installment loan Managing the loan or lease Managing the loan or lease California

I have an installment loan in which payments $210.00 are deducted bi-weekly. I had a loan payment which was due on - - 2015, however, my paycheck was deposited early and I wanted to make sure that the loan payment was made. I spoke with an agent on -/-/2015 to arrange payment for the -/-/2015 payment which was subsequently deducted from my account on -/-/2015. Today, -/-/2015, I noted that an additional charge of $7.00 drafted from my bank account. I contacted the company and was told it was a fee for paying early. I was at no time advised of this while making the early payment. I was also advised that a rebate offer that I used when initially applied for the loan would be voided because I made a payment a few days early causing me to incur an additional charge of over $80.00. I was never made aware of this when making the payment a few days early and only made the payment to prevent any issue with timely payment since the - holiday was coming up. I should not be penalized for trying to take care of my obligations and ensure prompt payment.

Enova International, Inc. customer in California
Nov 30, 2015

* Source: CFPB Complaint Database

Enova International, Inc. response to complaint:
Closed with explanation

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Contact Enova International, Inc.

https://www.enova.com/
(312) 568-4200
[email protected]
175 W Jackson Blvd Ste 1000
Chicago IL 60604
Enova International, Inc.
Enova International, Inc.

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