Navient Student Loan Complaint

Non-federal student loan Can't repay my loan can't decrease my monthly payments

Navient Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments Rhode Island

I attended the University of - from -/-/--/-/- for my undergraduate degree. - loan of my was private through - -, now Navient. When I completed my - degree -/-/- to a terrible economy I was allowed a forbearance and then a reduced payment. I was unable to find a full time job for 6 years. In the 3rd year I started working as a -. I was making - dollars -. I had to - to pay this loan each month, but I did it to keep it in good standing. I 've been working full time now, underemployed, for just over a year, and I declared bankruptcy to get rid of old personal debt. Clearly, I 'm struggling. As soon as Navient took me out of " bankruptcy forbearance '' they more than doubled the expected monthly payment. I called several times to ask for help. They took a " financial statement '' from me twice, each time they counted my income differently. - stated I had - dollars a month available cash to pay the loan and another stated I had -. Neither are true. I am scraping by and unable to put anything in savings at all. I offered to pay what I was paying before the bankruptcy, and they refused. I pleaded with them, and I was told that they had done enough for me and now there was nothing more they were going to do.

Navient customer in Rhode Island
Nov 30, 2015

* Source: CFPB Complaint Database

Navient response to complaint:
Closed with explanation

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http://www.navient.com/
(302) 283-8000
123 S Justison St Ste 300
Wilmington DE 19801
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