Discover Credit Card Complaint

Rewards

Discover Credit card department,

Rewards Michigan

I made a number of purchases totaling close to $20000.00 across - Discover cards at - and - between - - and - using Discover 's - Pay promotion, which offered 10 % back on the first $10000.00 spent on each of my - Discover cards before the end of the year. Several weeks later, I received emails from Discover for each purchase, claiming that I must submit receipts for each purchase in order to prove that none of the items purchased were gift cards. There was nothing in the terms about needing to submit receipts, or that the burden of proof would be on me, rather than Discover, to ensure the purchases qualified for the promotion. Due to this, I did not save any receipts, and now will not be eligible for several thousand dollars in cashback that is rightfully due to me ( $2000.00 per card ; the cashback on - of the cards is doubled to $4000.00 after 12 months ; a -, concurrent Discover promotion ).

Discover customer in Michigan
Nov 28, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Consumer disputes how Discover handled their complaint

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Contact Discover

https://www.discover.com/
224-405-1747
[email protected]
P.O. Box 30943 
Sale Lake city UT 84130
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