BBVA Compass Credit Card Complaint

BBVA Compass Credit card department,

Identity theft / Fraud / Embezzlement California

On -/-/15, I was approved for a BBVA - - card with a credit line of $5000.00. Upon approval, I requested a credit line increase in order to utilize a balance transfer offer and not utilize a large portion of my available credit. After being guaranteed there would not be a second credit pull by supervisor in Credit Card servicing ( - ), I noted a second credit pull the following day on my - credit report. I filed a grievance with the -, and received a call today from Client Care Solutions Analyst, - -. - stated she would assist me in getting this second inquiry removed from my report, and we ended the call amicably. However, only hours later when attempting to use my card, it was declined and when I phoned in, was informed my card was canceled with notice and was given no explanation. I have been unable to subsequently reach - - for resolution. I have - pending balance transfers to other


It is important to note that this morning, a representative named - in Collections explained to me the notations on the account stated this account was closed due to " Linked with other fraudulent applications, and card reported missing ''. This is a known issue with the BBVA - - Card, as several other consumers have had their cards closed this way and filed complaints with the CFPB. I never reported this card missing. However, I did previously apply to this card with a frozen Experian credit file, weeks prior to my approval. I was auto-declined for this credit freeze, but then was approved upon lifting the freeze on -/-/15. Supervisors in Customer Care were extremely abrupt and rude and would not give me reason as to why this was so abruptly closed beyond this. I wish to remain a customer of BBVA and utilize this card, and request immediate intervention to resolve this, and reopen my card ending in -. There is no reason that this card should have been so abruptly closed, especially in lieu of speaking to an Executive Resolutions specialist only hours beforehand, who informed me of no such action, during which time my account was in good standing. There have been no issues on this account - including no disputes or issues with payment. At this time, I am a very disheartened customer looking for immediate resolution to this time urgent issue. It is my belief that this account was closed due to the previous application that was declined due to the freeze on my - report, or fraud alert that I personally had placed on my bureaus to protect my privacy from recently reported data breaches. There was no fraudulent applications, no fraudulent activity on the card, and all transactions were done by me, - -. I am requesting a thorough investigation into this matter with direct resolution to reopen this card.