NetSpend Corporation, a TSYS Company Prepaid Card Complaint

NetSpend Corporation, a TSYS Company Prepaid card department,

General purpose card Managing, opening, or closing account California

I recently opened a NetSpend Prepaid Debit Card account and would appreciate NetSpend credit my account with the $20.00 referral bonus as part of the Refer-a-Friend program. I opened my NetSpend account on - -, 2015, received and activated the prepaid card on - -, and funded the account on - -. Soon after, I received an automated notice that my account is not eligible for the $20.00 bonus on - -. Since then, I have attempted on multiple occasions to contact first-line customer service representatives, as well as the executive office, or corporate response team '', but I have continued to encounter difficulty as NetSpend has refused to honor the referral bonus despite my meeting the Terms & Conditions of the program. The Terms of the referral program state : A cardholder may receive an unlimited number of Refer-a-Friend rewards while program is available. No rewards credited to either party if referred individual had a NetSpend card that was used for a value load, purchase, cash withdrawal, or incurred a balance inquiry fee at any time during the 180 calendar


As this is my first NetSpend account, my opening deposit was the first time my account was funded, clearly fulfillng the no value load ... during the 180 calendar days before the load requirement is met ''. In the course of repeated communications with customer service and the corporate response team '', specifically - -, I was told my opening deposit did not suffice as a value load, so I performed an additional load via mobile check deposit on - - that cleared into my account on - -. I would appreciate NetSpend honoring the Refer-a-Friend program in correcting this error and crediting my account with the referral bonus.