Wells Fargo Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Wells Fargo Bank account or service department,

Checking account Account opening, closing, or management New Jersey

I opened a checking account at Wells Fargo with a promotion code that offered a $100.00 credit if you made - debit and/or payments in 60 days, or set up a direct deposit. I made - debit card purchases and - payments in 60 days. When I called Wells Fargo one month ago they assured me that I met the qualifications and that I should expect a credit in about 8 weeks. 8 weeks later and I have not received a credit. Today I went into a branch and was told that I did not meet the requirements for the promotion. I believe this to be unfair practice and completely misleading. I also do n't understand how - different employees in customer can be so ill informed about the policies and procedure of a simply promotion.

Wells Fargo customer in New Jersey
Nov 24, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/2016050100150200Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoAccount opening, closing, or management1.4%72.6%12.0%7.0%1.1%5.8%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management3.7%66.2%15.8%8.6%1.8%3.3%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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