Capital One Mortgage Complaint

Home equity loan or line of credit Application, originator, mortgage broker

Capital One Mortgage department,

Home equity loan or line of credit Application, originator, mortgage broker Virginia

Was instructed to send in my personal info, income, Social Security numbers, eat. To the Capital One - Office attention Imaging center. They have lost my documents. Told me they would have not told me to send in via mail, they did. All conversation are recorded as will show I followed instructions. My personal info is out there somewhere.

Capital One customer in Virginia
Nov 24, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints1/20123/20124/20125/20126/20127/20128/201210/201212/20121/20132/20133/20135/20136/20137/20138/20139/201310/201312/20131/20143/20144/20145/20146/20147/20148/20149/201410/201411/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/201512/20152/20163/20165/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneApplication, originator, mortgage broker70.2%10.6%10.6%1.1%6.4%1.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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