Western Union Money Transfers Complaint

Western Union Money transfers department,

Domestic (US) money transfer Money was not available when promised Money was not available when promised Alaska

On Friday, - -, I scheduled a money transfer of $450.00 through Western Union ( WU ) to my son in Oregon through the Wupay ( billpay ). On Monday, - -, money was sent by ACH from my bank account to WU. The money as advertised should arrive in 3 days on Wednesday, - -. The money did not arrive so I called WU. They said that they had n't received the money and to wait a few days but in the meantime they would escalate the transfer to research. I called at - Friday, - - about the status and they said it was still not funded but it had been escalated and should just be a couple of hours. They left me a voice mail to provide them a confirmation number from my bank. I called back at -, Friday, - - gave them the confirmation number and heard that the money still was not received but they assured me that it would be resolved because they resolve these within - hours. I called them again on Saturday, - - because they said the money was still not received. The customer service supervisor launched a - way


is the recent email : Dear -, I hope all is well. Your payment was received on -. We sought the assistance of our escalations team to allocate your payment to the order. We had a technical issue that was identified and in the process of fixing it. We will notify you once response is receive. We do apologize for the inconvenience. Should you require further assistance please do not hesitate to contact us. Best Regards, - -, Customer Care Operations- Regional Operations Center - -Basically, they have had my money for over a week. It is ridiculous that they kept putting me off like it was not their responsibility to figure out and should be paying me interest on that money.