Western Union Money Transfers Complaint

Western Union Money transfers department,

Domestic (US) money transfer Other transaction issues Other transaction issues Texas

On -/-/15 I initiated a money transfer via Western Union at - store # - to my bank which is out of state. I needed the cash there for payment of bills, and usual household expenses. On -/-/15 I received a text message from Western Union stating the deposit was delivered to my bank. On -/-/15 I called my bank, - Bank, who stated they did not have any record of a deposit in the amount I sent. -/-/15 I called Western union. In a recorded phone conversation, I was told that the money was rejected by my bank, as they do not accept western union transfers and I could return to the agent immediately to pick up my cash. Arrived at the agent location and western union denied my refund stating it was delivered to - Bank. I called - Bank again. The money is still not showing in my account. At this point, I have lost $1000.00. I have receipt to prove the money was given to the teller, and neither - or Western Union will account for the location of my money.