Synchrony Bank Consumer Loan Complaint

Installment loan Managing the loan or lease managing the loan or lease

Synchrony Bank Consumer Loan department,

Installment loan Managing the loan or lease Managing the loan or lease Idaho

-/-/- we purchased furniture from Ashley Furniture. The loan was with GE Capital, loan number -.The payments were interest free for 3 years. The store salesman said to just set up a constant payment of - and forget about it for three years. " What could be simpler '' .The payments were - dollars a month. A few months into the loan they changed the payment to -. I adjusted my payments. Then they changed the amount again, without my knowledge. I continued to pay - but this became partial payments which allowed them to begin charging fees that grew and grew. When I discovered I would pay more than the payment and more than once a month trying to stop the growing of fees. I have n't been able to access the account because I have been without Internet. I am able to access the account now, the bank has changed from gogecapital.com. I searched my emails and found that they sent an email -/-/- wanting -, or they will charge off the account. I did not receive this email because I did not have access to the Internet.

Synchrony Bank customer in Idaho
Nov 22, 2015

* Source: CFPB Complaint Database

Synchrony Bank response to complaint:
Closed with explanation

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