Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Texas

Currently we have a mortgage with a mortgage company called Seterus. We have already set up a login information for the electronic transfer of information. All our information is current and update including phone numbers. Apparently this bank made a change in our monthly mortgage payment in the month of -, 2015 without notifying us about the change. We made our regular monthly mortgage payment for the month of - according to our payment schedule being unaware of any changes in the amount. Finally only few weeks ago we got a - letter about the change in the amount after this bank had already declared as delinquent and reported it to all the credit bureaus. Apparently they never applied our payment in full to our monthly payment and withheld the entire amount to be applied to our account. Once we found out about the change in payment we have caught up with all the changes and are current in our payments. But it is causing us hard ship on our credit rating as we are applying for a new mortgage loan. Therefore, we request your agency to take an action against this institution about harassing techniques and make unnecessary charges and penalties.