Navient Student Loan Complaint

Non-federal student loan Can't repay my loan can't decrease my monthly payments

Navient Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments Arizona

I have been on - since -/-/-. All of my private loans from Navient have gone through a - discharge during that phase. -/-/-, Navient had reduced only - of - loans with the exception of loans ( 1 ) -/-/- College - and ( 2 ) - College -. Loan ( 3 ) - College - was reduced as I am able to make that payment while I am on Social Security - Income. I explained to - 's Customer Advocates Office that I still can not make a reasonable payment towards the loans. I was denied by - 's Customer Advocates Office since I have a co-signer on loans ( 1 ) -/-/- College - and ( 2 ) - College - they will not reduce my loans. Also, Navient has harassed the co-signer and has tried to have all co-signed loans in their name instead of working with me so I can afford to pay on the loans. Since being unable to make a manageable payment my total payment due is $810.00. My monthly payment normally is $280.00 with a past due amount of $520.00. My total monthly income is $1700.00.

Navient customer in Arizona
Nov 19, 2015

* Source: CFPB Complaint Database

Navient response to complaint:
Closed with explanation

Created with Highcharts 4.2.3NavientComplaint HistoryComplaints12/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/2016020406080100Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NavientCan't repay my loan85.5%9.5%4.2%0.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCan't repay my loan0.4%88.5%4.8%5.2%1.1%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://www.navient.com/
(302) 283-8000
123 S Justison St Ste 300
Wilmington DE 19801
Navient
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