Seterus Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Seterus Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Arizona

I am trying to refinance my home and it is eligible as a - refinance. The existing mortgage has mortgage insurance. So, the new harp refinance must carry the existing MI. The Existing MI company is - and they are no longer in business and they have indicated the policy has been canceled 1 month after my loan was originated. When I call my servicers they transfer me around for hours with out providing me any answers to whom the current MI provider is so that I can complete my refinance. My current servicer is Seterus.

Seterus customer in Arizona
Nov 18, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
In progress

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