Amex Credit Card Complaint

Amex Credit card department,

Transaction issue Maryland

On -/-/-, I completed a purchase using my American Express Credit Card. The purchase was through - - for a concert that would occur -/-/-. When making the purchase in the amount of $360.00, I should have received an email confirmation of my purchase and online tickets to be used at the event. After contacting - initially I was told that the confirmation would be provided 30 days prior to the event and that I would have to check back at that time if I did not receive my confirmation which made sense at the time of my call. As the event came closer I continued to check my email for confirmation of my purchase but never received the tickets or the confirmation. The only confirmation that I had was the charge that showed on my credit card dated -/-/-. I also made payments on that credit card as agreed including principal and interest. Once it was within 30 days of my event, I then made follow up phone calls to - and


As the time of the concert came about, I then made a second purchase of tickets for the event as I had been told by - that my purchase was not complete and that I would not have access to the event because I did not purchase tickets. I made that second purchase on -/-/- for an additional $360.00 and the sale went through as agreed. I then contacted American Express and filed a claim as instructed by - that the payment was not processed as agreed. American Express then provided documentation, claim reference # - that the payment had been made. I again called - and this time I talked with a lady who identified herself as a supervisor named -, employee id # -, and she again said that my purchase had not been processed and that I would have to contact American Express. After several additional attempts with both parties, I find myself in the blame game between - companies who do not want to acknowledge fault. - contends that they did not receive payment for the tickets and will not reimburse me for the tickets that I should have received. American Express contends that they made payment and do not have a liability whether I received my goods or not. My only goal at this point is to receive a refund of $360.00 for the merchandise that I purchased but did not receive and I hope that the CFPB can assist me.