Santander Consumer USA Consumer Loan Complaint

Vehicle loan Problems when you are unable to pay problems when you are unable to pay

Santander Consumer USA Consumer Loan department,

Vehicle loan Problems when you are unable to pay Problems when you are unable to pay Michigan

I am a co-borrower on a car loan though Santander USA. I have had this loan for 2 years and recently lost my job. The car was repossessed in - of 2015. I did not receive any information regarding the repo, and had to call to get the information on where the car was taken to. One day after the repo it was transferred to the auction house. My property was removed from the vehicle and I had to pay $75.00 to get that, then I had to pay another $150.00 to get the car back. On top of these fees, Santander charged me another $300.00 for repo fees. Upon finding out about the repossession, I made arrangements to place all of the late payments on the back end of the loan including the repo fees. I got the car back after I made a payment of $390.00 by -. I called to get the vehicle released as I had fulfilled my end of the verbal agreement. I picked up the car and assumed that everything would be set until the next month. After receiving excessive calls from Santander it came to my attention that they have no intention of honoring our verbal contract. They threatened to repo the car again because they are saying that I am 30 days late for my - payment! You can understand my frustration when you do all you can to get ahead and the slap you with so many fees and then break the agreement that we had when I fulfilled my end of the bargain. My question is, what did the $390.00 go to? Please help!!

Santander Consumer USA customer in Michigan
Nov 17, 2015

* Source: CFPB Complaint Database

Santander Consumer USA response to complaint:
Closed with explanation

Consumer disputes how Santander Consumer USA handled their complaint

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Contact Santander Consumer USA

https://www.santanderconsumerusa.com/
(888) 222-4227
https://www.santanderconsumerusa.com/customers/con
P.O. Box 961245
Fort Worth TX 76161
Santander Consumer USA
Santander Consumer USA

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