Capital One Debt Collection Complaint

Credit card Cont'd attempts collect debt not owed debt resulted from identity theft

Capital One Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt resulted from identity theft Arizona

This is a - - Capitol One Credit Card Account that is is my name but I did not open it. It says the account was opened back on -/-/-. I did not open the account and it was a result of identity theft. I called Capitol One when the account was still open back on -/-/- and told them that I did not open the account. They said that they would look into it and get back with me. I called them once again on -/-/- and asked them why the account was still open, they said that they have came to a " resolution '' and will close the account. They never did. The account is now in collections and they keep calling me and asking me to pay the account off when I never even opened the account. I explain to them that it was a result of identity theft and they still want me to pay for it. I have contacted - because that is who it is reported through and they have not responded to me for over a year now. I keep calling them and they say that its still in the mail. Which I do n't understand how it can still be in the mail after a year.

Capital One customer in Arizona
Nov 12, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Consumer disputes how Capital One handled their complaint

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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