Scottrade Bank Bank Account Or Service Complaint

Savings account Account opening, closing, or management

Scottrade Bank Bank account or service department,

Savings account Account opening, closing, or management California

I was a customer of Scottrade. Scottrade was hacked over two years ago and has done absolutely nothing to help. The identity theft insurance provided by Scottrade does n't work ( the phone number and sign up page will not access my information ) and even if it did work it is only for 1 year and is not retroactive. Scottrade was hacked over two years ago and Scottrade thinks it is appropriate to provide 1 year of NON-RETROACTIVE identity theft insurance that leaves a two year gap, where customer are uninsured and have potentially dealt with very serious cases of identity theft.

Scottrade Bank customer in California
Nov 12, 2015

* Source: CFPB Complaint Database

Scottrade Bank response to complaint:
Closed

Consumer disputes how Scottrade Bank handled their complaint

Created with Highcharts 4.2.3Scottrade BankComplaint HistoryComplaints3/20155/201510/201511/201512/20151/2016010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Scottrade BankAccount opening, closing, or management88.3%11.7%ClosedClosed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management3.7%66.2%15.8%8.6%1.8%3.3%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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