HSBC Credit Card Complaint

Billing statement

HSBC Credit card department,

Billing statement California

HSBC Bank enrolled me in paperless statements without my knowledge, approval or acceptance. As a result, I never received my paper statement in the mail, which I rely on to ensure I make timely payments, and missed 2 monthly payments. They have now reported my delinquency to the credit bureaus ruining my perfect payment history for over 20+ years. I 'm sure my credit score has been adversely impacted due to the reported delinquency. They did waive the Late Fee, but did not offer to correct my credit bureau report. My request is to correct my credit bureau report to reflect no delinquency as a result of this bank error.

HSBC customer in California
Nov 11, 2015

* Source: CFPB Complaint Database

HSBC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3HSBCBilling statementSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statementSource: Consumer Financial Protection Bureau

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Contact HSBC

http://us.hsbc.com/
(212) 525-5000
marlon.young@us.hsbc.com
452 5th Ave Fl 22
New York NY 10018
HSBC
HSBC

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