HSBC Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

HSBC Bank account or service department,

Other bank product/service Account opening, closing, or management Washington

HSBC Bank was a revolving credit account I opened in -/-/-. I filed for - - Bankruptcy on : -/-/-, and HSBC was included in the filing. I paid on this account for over two years after filing bankruptcy until HSBC Bank discovered I filed for bankruptcy two years previous, and my account was closed. The closing date that this account was reported to - was -/-/-, which should have been corrected as : -/-/-. I sent previous letters to HSBC Bank with no response. My most recent letter was faxed to their correspondence department on : -/-/-, and I have never received any response from HSBC or to -. I requested that HSBC contact - regarding the error to update, and correct the closing date so - will delete the account with HSBC Bank from my - file. - has never had any contact by HSBC to remedy this correction. HSBC Bank has been the most difficult business as they will not respond to my letters, and after charging-off my account, they generated - electronic checks, and withdrew funds from my personal checking account without my knowledge or authorization in -/-/-.

HSBC customer in Washington
Nov 09, 2015

* Source: CFPB Complaint Database

HSBC response to complaint:
Closed with explanation

Consumer disputes how HSBC handled their complaint

Created with Highcharts 4.2.3HSBCComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/2015010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3HSBCAccount opening, closing, or management32.6%47.1%11.0%0.2%2.1%7.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management0.1%8.6%3.3%1.8%3.7%15.8%66.2%0.6%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact HSBC

http://us.hsbc.com/
(212) 525-5000
marlon.young@us.hsbc.com
452 5th Ave Fl 22
New York NY 10018
HSBC
HSBC

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