Plaza Home Mortgage Mortgage Complaint

Plaza Home Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

I had an homeowner 's insurance claim around -/-/2013. The insurance company paid out on the claim totaling approximately $25000.00. A check was made out to myself and Plaza Home Mortgage. The servicer is claiming they have a right to keep half of this amount in a so-called restricted escrow account. PHM is stating I must complete repairs and have the affected area inspected by one of their representatives, however I can not rebuild the damage deck as I would have to come up with roughly $5000.00 in the gap between the pay-out and the actual cost to rebuild : about $30000.00. The deck in question is n't attached to the home and was originally deemed with no value by the appraisal done at the time of the purchase of the home. I have offered to allow them to dictate where else these funds could be spent on some critical deferred maintenance areas e.g. window, energy upgrades and they have flatly refised to budge. So, funds sit with this company while the home/investor 's collateral deteriorates.