Brookshaw Management, LLC Debt Collection Complaint

Other (i.e. phone, health club, etc.) Communication tactics used obscene/profane/abusive language

Brookshaw Management, LLC Debt collection department,

Other (i.e. phone, health club, etc.) Communication tactics Used obscene/profane/abusive language South Carolina

I received a call from a private number and a man by the name of - - left a message saying that he had my social and that he would be delivering me some type of mail on Wednesday. He said he had confirmation that I would be free all day Wednesday to receive the mail, which is untrue because I work full-time Monday-Friday. He left a reference number and number to call back, -. So I called the number back and - - answered and took my reference number. He said that - - was the courier. He went on to explain that he is trying to collect a debt from 2013 and that what - would be delivering would be their efforts to take some sort of legal action against me. I asked how much I owed and he told me. Then he said that there was still time to resolve the issues without taking any legal measures. I told him that of course I would want to keep it out of the courts and that I could make a payment -/-/-, he said no that is not acceptable. I explained that right now I do n't have any expendable income and he said " Well we are all living paycheck to paycheck ''. He kept using my name in a derogatory manner. I just did not like how he was speaking to me. So I hung up the phone on him. Then I decided to call back to get the name of the company and when I called back he kept using my name to let me know that he knew who I was. I told him that I was happy that he had caller ID and I hung up.

Brookshaw Management, LLC customer in South Carolina
Nov 09, 2015

* Source: CFPB Complaint Database

Brookshaw Management, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Brookshaw Management, LLCCommunication tacticsSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCommunication tacticsSource: Consumer Financial Protection Bureau

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