CarMax, Inc. Consumer Loan Complaint

Vehicle loan Shopping for a loan or lease shopping for a loan or lease

CarMax, Inc. Consumer Loan department,

Vehicle loan Shopping for a loan or lease Shopping for a loan or lease Wisconsin

I purchased a vehicle the first weekk of - 2015 from Carmax. I approved the carmax associate to run my credit - time and that was to get me approved. I got approved then i drove the vehicle and it had multiple problem so with the carmax guaranteed approval of satisfaction i took the car back and got another one. During that process i didnt know they were running my credit all of them times. After i fouind out i called up to the store and asked them why they ran my credit so many times and i was then told when you have multiple inquiries from the same company they will merge together and become only - inquiry.

CarMax, Inc. customer in Wisconsin
Nov 09, 2015

* Source: CFPB Complaint Database

CarMax, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CarMax, Inc.Complaint HistoryComplaints2/20144/20147/201410/201412/20142/20153/20156/20157/20158/201511/20151/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CarMax, Inc.Shopping for a loan or lease100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageShopping for a loan or lease1.8%86.5%1.3%7.8%0.2%0.7%1.0%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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