Amex Credit Card Complaint

Privacy

Amex Credit card department,

Privacy Pennsylvania

A company calling themselves " American Express '' and also " American Express - '' have been repeatedly running my credit report several times a year for years. I have not done any time of business with American Express in well over 12 years and did not authorize any of these inquiries. I also have a LIFETIME ban on promotional inquiries into my credit. There is no excuse for American Express repeatedly invading my privacy like this. As you can see on the attached Experian credit report, just this year they have run my credit report - times under - different names ; American Express and American Express -, and also used - different addresses. They have done this for several years now and I have sent them letter to stop as well as complained to the credit bureaus to not allow it. It has not worked, American Express continues to invade my privacy.

Amex customer in Pennsylvania
Nov 08, 2015

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Consumer disputes how Amex handled their complaint

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints1/20123/20127/20129/20124/20135/20136/20137/201310/201312/20131/20144/20145/20146/20147/20148/201410/201412/20144/20156/20157/20158/201511/20151/20166/20168/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexPrivacy80.0%5.7%8.6%5.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePrivacy0.5%11.4%6.6%3.3%4.3%73.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosed with monetary reliefClosed with explanationSource: Consumer Financial Protection Bureau

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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