SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Account opening, closing, or management Georgia

Dear Sir : Upon return from a trip on -, I received a letter dated - -, 2015 from SunTrust Bank requesting I close all accounts by - -, 2015. I have bank with SunTrust for 30 years and thought it must be some kind of mistake. I called the number on the letter on - -, only to have a rude lady tell me it was a Business decision, but no reason as to why. After returning for another trip, I went into my - - Georgia branch on - - and asked the manager about the letter, he called the number on the letter and got the same response. I then spoke to his boss who suggested that the manager e-mail the regulatory division of the bank and that they would contact me in - hours. No one called, I went back to the bank on - - to close my accounts and he said he 'd e-mail them again. I asked for his bosses boss name and got - and his number. Called - - on - - and he said he 'd get to the bottom of it and get back to me that afternoon. He


and the branch manager had already called to no avail. She said - - would call me back. He did n't. I then on Tuesday - -, e-mail -, his boss - - and her boss - - . Hoping someone could tell me why Sunrust had requested me to close my accounts. I recieved a voicemail from - the assiatant telling me to call the number on the letter, that they could only talk to me. So on Wednesday I called the number again and got the same response, Business Decision ''. Nothing from - 's boss, - - or her boss - -. I would just like to know WHY i was asked to close my account after 30 years of being a loyal customer. And to be reimbursed for new checks that I bought a month prior and pro-rate the fee I paid for the debit card. Many Thanks