Non-federal student loan Dealing with my lender or servicer received bad information about my loan
KeyBank NA Student loan department,
Non-federal student loan Dealing with my lender or servicer Received bad information about my loan Vermont
Keybank National Association has been accepting regular monthly payments from me for my account ; payments that I have full proof that I have made them. However, I just received a letter from Keybank stating that I must:1.payoff my loan has I have not made satisfactory payments2. they provided a phone number to call about this situation, that was simply an advertisement for a bogus vacation ( e.g., win a dumb vacaction ). Keybank phrased the advertisement as a " survey '' in which they would then connect you with the appropriate person after completing - questions. You are then asked more than - questions, and once you go through all of their prompts the phone just hangs up.
KeyBank NA customer in Vermont
Nov 05, 2015
* Source: CFPB Complaint Database
KeyBank NA response to complaint:
Closed with explanation
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