KeyBank NA Student Loan Complaint

KeyBank NA Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan Vermont

Keybank National Association has been accepting regular monthly payments from me for my account ; payments that I have full proof that I have made them. However, I just received a letter from Keybank stating that I must:1.payoff my loan has I have not made satisfactory payments2. they provided a phone number to call about this situation, that was simply an advertisement for a bogus vacation ( e.g., win a dumb vacaction ). Keybank phrased the advertisement as a " survey '' in which they would then connect you with the appropriate person after completing - questions. You are then asked more than - questions, and once you go through all of their prompts the phone just hangs up.