Ideal Collection Services, Inc. Debt Collection Complaint

Other (phone, health club, etc.) Taking/threatening an illegal action attempted to/collected exempt funds

Ideal Collection Services, Inc. Debt collection department,

Other (phone, health club, etc.) Taking/threatening an illegal action Attempted to/Collected exempt funds California

I moved out of an apartment - on -/-/-. -/-/- I received phone calls from Ideal Collection Agency for $930.00, that the leasing company was charging me for damages to the apartment. Prior to this I had not received a notice or call from the leasing company regarding the charges. They claimed that they sent a certified letter to the address on file. However, I never received the letter, and even have an email proving that I updated my new mailing address within 30 days after moving. According to Florida statute -, the leasing company has 30 days to send me a certified notice of any charges or forfeits their rights to them. I never received this notice. I sent Ideal Collections a certified letter explaining that the company forfeited their right according to the Florida statute -, and that according to the Fair Debt Collections Practice Act they must acquire proof of the damages as well as proof of the certified letter receipt. No such evidence was produced because I did not receive the letter to sign for it. Instead the Ideal Collections company sent me a copy of the bill from the leasing company with the end of the required notice missing from the page. I would not know how to respond based on their bill. The Ideal Collections company is trying to acquire funds that the leasing company is not entitled to. They did not submit the certified letter to me within the 30 days, and never notified me otherwise of this debt.

Ideal Collection Services, Inc. customer in California
Nov 05, 2015

* Source: CFPB Complaint Database

Ideal Collection Services, Inc. response to complaint:
Closed with explanation

Consumer disputes how Ideal Collection Services, Inc. handled their complaint

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