NetSpend Corporation, a TSYS Company Prepaid Card Complaint

General purpose card Unauthorized transactions/trans. issues

NetSpend Corporation, a TSYS Company Prepaid card department,

General purpose card Unauthorized transactions/trans. issues California

On -/-/2015 I was notified by Net Spend Prepaid ( issued by - ) that my card had been compromised. I emailed a list of all fraudulent transactions. The fraudulent pending transactions have been posted to my account after Net Spend knew these transactions were unauthorized. I has been two weeks since I filed the claim and today -/-/15 Net Spend allowed - of the fraudulent transactions to be posted to my account and I have yet to receive any credit for these unauthorized transactions.

NetSpend Corporation, a TSYS Company customer in California
Nov 04, 2015

* Source: CFPB Complaint Database

NetSpend Corporation, a TSYS Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyComplaint HistoryComplaints10/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20163/20166/20167/20168/20169/201610/20161/20172/20170102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyUnauthorized transactions/trans. issues1.7%86.2%8.6%3.4%ClosedClosed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnauthorized transactions/trans. issues0.3%3.2%0.1%25.0%48.3%23.0%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints