Capital One Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Capital One Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Maryland

I bought my house -/-/15. I had escrow held by CapitalOne to cover my taxes of $3200.00 -/-/-. I just received a letter from my mortgage company saying starting -/-/- they want to increase my escrow to cover my -/-/- taxes which they project to be $4800.00. There is no reason to believe my taxes will go up that much. I spoke to - - and they said I have been approved for homestead credit which means my taxes should not go up by more than 4 % per year. CapitalOne told me they will adjust once I can prove my taxes do not go up. I will not be able to prove that until -/-/- The mortgage increase from $1400.00 per month to $1700.00 per month will be difficult for me and I do n't think CapitalOne has shown just cause for the increase.

Capital One customer in Maryland
Nov 03, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20163/20164/20165/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneLoan servicing, payments, escrow account0.3%68.0%8.0%13.3%3.7%6.3%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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