Scottrade Bank Bank Account Or Service Complaint

Savings account Using a debit or ATM card

Scottrade Bank Bank account or service department,

Savings account Using a debit or ATM card California

My account was recently involved in a breach of Scottrade Bank 's security systems. In total - Million+ customers were effected. I have asked Scottrade numerous times to provide explanation on what data was breached, however, Scottrade refuses to respond. Personally, I am closing my account with Scottrade and will not trust them with any personal information again. Every time I call, I get a rude customer support agent who sends me in circles going back and forth between departments and promising to follow up at a later point in time but never accomplishing anything.

Scottrade Bank customer in California
Nov 03, 2015

* Source: CFPB Complaint Database

Scottrade Bank response to complaint:
Closed

Consumer disputes how Scottrade Bank handled their complaint

Created with Highcharts 4.2.3Scottrade BankComplaint HistoryComplaints10/201511/201512/20150123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Scottrade BankUsing a debit or ATM card90.9%9.1%ClosedIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card2.7%63.3%24.6%4.4%1.5%2.1%1.2%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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