Santander Consumer USA Consumer Loan Complaint

Santander Consumer USA Consumer Loan department,

Vehicle lease Managing the loan or lease Minnesota

I have been in contact with Chrysler Capital on a recent truck lease that was just turned in and I was sent a bill in the mail stating I owed money for damages that I did get fixed. Here is the timeline of events : -Hail damage to the truck occurred in - 2015-Claim with my insurance was filed for the damage before -/-/-15-I called Chrysler Capital to set up the turn-in inspection and they said I needed to have the inspection done prior to getting the hail repairs completed. -Chrysler Capital person came to my house for inspection on -/-/15 and estimated damage of $1500.00 needed to be fixed prior to turn-in of the lease. -Truck was then taken in to - - - - MN for repairs done on -/-/15 ( shop was recommended by the Chrysler dealership ). Actual cost of damage was $3500.00.


-Truck was taken to - - MN Chrysler dealership on -/-/15 and turned-in. No damage was noted at turn-in and everything seemed to be OK. -A few weeks later a bill was sent to me from Chrysler Capital in the exact same amount of $1500.00 that was originally estimated as the damage. -I called Chrysler Capital assuming this was just an error as the repairs were completed. They stated I needed to send proof of the repair for review. -Documented detailed proof of repair from - was provided to Chrysler Capital for review and removal from final bill. -Chrysler Capital reviewed and is saying the damage was still present and the repair was " subpar '' at the time it was released to auction. -I requested what exactly was subpar and they could not tell me exact areas that were not fixed and say I still owe the money. They have not shown any documentation to me on what was supposedly wrong, yet they say I owe them the money. This is not true as I know the hail was fixed - repairs that were done were actually double of the original from the Chrysler inspector estimate. This is not fair that they are holding me liable for these charges since I did in fact get the damage fixed. I do not want this to hurt my credit, but I am not paying for something that was already fixed prior to returning the truck. Please help!