Navient Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer received bad information about my loan

Navient Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan Maryland

On - - 2015, A Navient representative called me on my cell, stating that he would finally be able to grant an affordable loan agreement for me. He identified himself as a supervisor, and told me we would be able to resolve my issue that day. To my surprise, this was the start of a financial scam I am certain was geared to diminish credit, confine me to a loan delinquent status, and secretly place me in a corrupt program that is designed to keep people in the dark about their loan status until it 's too late. Please see attached documents for my full case.

Navient customer in Maryland
Oct 30, 2015

* Source: CFPB Complaint Database

Navient response to complaint:
Closed with monetary relief

Consumer disputes how Navient handled their complaint

Created with Highcharts 4.2.3NavientComplaint HistoryComplaints12/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20160255075100125Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NavientDealing with my lender or servicer75.7%10.5%12.2%1.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://www.navient.com/
(302) 283-8000
123 S Justison St Ste 300
Wilmington DE 19801
Navient
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