Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Savings account Deposits and withdrawals Texas

I have an online savings account at CapitalOne360.com - originated from INGDirect which was bought out by COBank ). I make monthly deposits into the account and regularly make withdrawals into my - bank account ( linked to the savings account ). On - I scheduled a withdrawal from CO360 to the - account to drop into - on -. This morning, I logged into - and it was n't there. I then logged into CO360 and it was n't there either ( see attachment ). I called - and they said it was n't in the - for today at all. They had no evidence that it was anywhere. I then called CO360 and said where 's my money? because it had been taken out of my CO360 account altogether. They claimed it would take 2 business days to get to -. I said I get that when I make an unscheduled withdrawal but that is not right for a scheduled withdrawal. And never since I 've owned the account, whether making a scheduled or unscheduled withdrawal, has the withdrawal shown as gone from my CO360 account and not deposited on the same day to my - account. So,


was in someone else 's possession altogether, being used by someone else to get the " float '' and I was no longer getting anything, interest or use. In fact, for all I know, it was in the pocket of some hacker in -. This ca n't possibly be legal. I get that they can, as an account term, take 2 business days. But never for those 2 business days has the money not still been shown as being owned by me in my 360 account. This was the first time ever they pulled this stunt. I will be demanding the refund of the $30.00 shakedown and closing the account now, but I hope you will investigate this.