AES/PHEAA Student Loan Complaint

Non-federal student loan Can't repay my loan can't decrease my monthly payments

AES/PHEAA Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments Pennsylvania

I currently have $110000.00 in debt that is handled by AES. When I have called in the past to get a reduction in monthly payments, they have told me that my only option is forbearance or to continue paying at the current amount. I pay $630.00 a month to AES. I also pay $780.00 /month to - and $160.00 to my federal loans. I can not afford payments as my financial situation has changed and I have to pay rent and household bills. If there is any relief that can be provided, it would be greatly appreciated. My financial situation will unlikely get better over time.

AES/PHEAA customer in Pennsylvania
Oct 30, 2015

* Source: CFPB Complaint Database

AES/PHEAA response to complaint:
Closed with explanation

Consumer disputes how AES/PHEAA handled their complaint

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