Scottrade Bank Bank Account Or Service Complaint

Scottrade Bank Bank account or service department,

Other bank product/service Making/receiving payments, sending money California

Scottrade : On page - of the attached draft letter, my son warned your compliance and security department that you were storing security questions in plain text and allowing them to be transmitted via plain text as well. I am writing today, considering the recent Scottrade data breach to seek clarification of what items were encrypted and what items were stored in plain text. For example, in Scottrade 's notice to security breach victims, Scottrade advised clients to take appropriate security measures such as changing passwords, however, there is no recommendation on changing secondary security questions. Because the secondary security questions were stored in plain text, I assume they have been breached, thus, I am curious as to why Scottrade has failed to advise customers to change these questions as well as take additional action such as getting a new account number.