Rabobank Mortgage Complaint

Rabobank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

On -/-/15, I mailed my regular fixed rate mortgage payment of $3100.00 to Rabobank NA at - - in - -, California - via personal check number -. Rabobank did not deposit the check until -/-/15. It appears that Rabobank recently changed its mailing address to - - - in - -, California - and the delay in depositing was likely due to that change. Rabobank charged me a late fee of $150.00 because it says that I supposedly did not make the payment until after the payment was late. That is not true, though, because I made the payment on -/-/15 and the payment was due on -/-/15 and was late after -/-/15. When I call Rabobank 's customer service department, they tell me there is nobody who can discuss this matter with me because their policy is to NEVER waive late fees under any circumstance whatsoever. I do not understand how or why Rabobank can charge me a late fee merely because of their unilateral decision to delay depositing my check. I am further frustrated by the fact nobody has authority to waive the late fee that they wrongly charged under these circumstances.