Navient Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer keep getting calls about my loan

Navient Student loan department,

Non-federal student loan Dealing with my lender or servicer Keep getting calls about my loan Massachusetts

- -/Navient has called my work on more than one occasion, even after explicit written requests to not do so. The most recent infraction was -/-/15 at - -. The first explicit written request to never call my work was sent on -/-/15. The second explicit written request was sent on -/-/15. Two non-explicit requests to stop phone communication ( and communicate only in writing ) were sent between those dates on -/-/15 and -/-/15. - of the - letters were sent via certified US mail, so they are confirmed to have been received, as a signature was required. The school I attended was the University - in -, MA.

Navient customer in Massachusetts
Oct 28, 2015

* Source: CFPB Complaint Database

Navient response to complaint:
Closed with explanation

Created with Highcharts 4.2.3NavientComplaint HistoryComplaints12/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20160255075100125Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NavientDealing with my lender or servicer75.7%10.5%12.2%1.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.7%81.6%6.3%9.6%1.9%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://www.navient.com/
(302) 283-8000
123 S Justison St Ste 300
Wilmington DE 19801
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