Empowerment Ventures, LLC Prepaid Card Complaint

General purpose card Managing, opening, or closing account

Empowerment Ventures, LLC Prepaid card department,

General purpose card Managing, opening, or closing account Georgia

I have been on the phone with Rush Card for 2 weeks now about my balance being at - instead of - and my card being used when I was n't using it. I tried to call and the phone is being hung up or not answer. I have been on the phone today for - hours trying to see why my card is deactivated. I got told the system was down, they sent me a new card in which I have n't received, and the next - yelled at me and now as I type I am on hold again and it had been - mimutes. They are not giving any answers about this and all I want is my money.

Empowerment Ventures, LLC customer in Georgia
Oct 28, 2015

* Source: CFPB Complaint Database

Empowerment Ventures, LLC response to complaint:
In progress

Created with Highcharts 4.2.3Empowerment Ventures, LLCComplaint HistoryComplaints10/201511/201512/20151/20162/20163/20165/201611/20160255075100125150Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Empowerment Ventures, LLCManaging, opening, or closing account3.7%0.7%95.6%Closed with explanationClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging, opening, or closing account0.6%53.7%16.6%8.9%20.0%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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