Arvest Bank Consumer Loan Complaint

Vehicle lease Managing the loan or lease managing the loan or lease

Arvest Bank Consumer Loan department,

Vehicle lease Managing the loan or lease Managing the loan or lease Missouri

Arvest Bank charged me a $10.00 late fee when I was only under $6.00 on my payment and it was actually not late. It was received well before the due date of the - of -. I have since been unable to reach any representative to get the $10.00 fee waived. I have been put on hold multiple times for over - minutes each time in an attempt to reach a specific person who might be able to waive the fee but it was never promised that it would be waived. The reason I bring it up is because there have been - separate occasions where representatives stated that since I paid ahead by several months ( I pay $200.00 a month when my payment is $160.00 per month ) I could pay whatever I wanted even if it was under the monthly payment of $160.00 and I feel that the bank representatives have misrepresented the information to me as a consumer.

Arvest Bank customer in Missouri
Oct 25, 2015

* Source: CFPB Complaint Database

Arvest Bank response to complaint:
Closed with explanation

Consumer disputes how Arvest Bank handled their complaint

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