JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Advertising and marketing Georgia

Dear Sir or Madam, In late - / early - this year, my renewal membership fee hit my British Airways Visa Signature credit card account and I was hesitant to keep my card open as I do not fly British Airways a lot and I was not sure whether it was worth keeping open with the fee. After speaking with a representative for - minutes, he convinced me to keep the card open because of its numerous benefits including the ability to earn - point per dollar spent. In his own terms, " this is a major selling point '' of this credit card as most other cards only earn - mile per dollar spent. Following this conversation, I kept the card open and immediately paid the $95.00 annual fee.


improved benefit. Nope. Nothing. I would have to bear this devaluation with nothing in exchange despite paying the annual membership fee. I mean, this was the number - benefit of this card as no other airline co-branded credit card offers more than - mile for dollar spent. And this, just 45 days after I spent time with a representative who convinced me to keep this card and pay the annual fee to keep this perk. In any case, I find that very unethical on Chase part. This is really a bait-and-switch game where customers are misled about the benefits of the card, are enticed into paying a membership fee to get the benefits, only to be disappointed later that those benefit no longer exist. I lived up to my part of the contract and I paid the annual membership fee. I was expecting Chase would do the same. My disappointment with Chase can be observed in my spending with this card. In 2014, I spent over $ - with this card. This year, I put my card on the drawer following this change and have not used it since late - when changes went into effect. This is my way of protesting these unfriendly business practices and after all, I can use my - - - credit card. Still, I feel that I have been cheated and this is why I am writing. I am writing to get compensation for this. I paid the annual fee that promised me a specific bonus. But I have not been able to enjoy what I paid for. In addition, Chase changed the term of the contract a mere - days after I spoke to a retention specialist, implying that he knew about the impending change but decided not to tell me about it. I think this behavior is unethical. My regards, - -