Freedom Mortgage Mortgage Complaint

VA mortgage Credit decision / Underwriting

Freedom Mortgage Mortgage department,

VA mortgage Credit decision / Underwriting California

Our VA mortgage is financed thru Freedom Mortgage, they called and said they wanted to reduce our mtg. by - % - just because ... he said they would send electronic documents to sign. I told him I wanted full disclosure he said no problem. When I review the e-docs I did not like what they said, did not sign and sent an email we were not interested. I have sent - emails telling them we are not interested. This morning I got email that said congratulations on you loan application, now sign these additional docs ''. We never signed anything, electronic or otherwise. I have emailed them again and still they are saying we need to submit additional docs to lock in our rate ''. We do not want this, they are our current VA Mortgage servicer, I am now afraid of them and do not trust them. What can I do?

Freedom Mortgage customer in California
Oct 24, 2015

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

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