Bayview Loan Servicing, LLC Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

Bayview Loan Servicing, LLC Mortgage department,

Other mortgage Loan modification,collection,foreclosure Virginia

On -/-/2015, I wrote an email letter to - -, Bayview Loan Servicing , LLC that I wanted to sale my house because I was unable to meet with my monthly mortgage payments. Unfortunately, - - never responded back to me. My HARP was denied and since I was - retired, my income had been reduced - % prior to my retirement. During that time, I made - of the payments each month in the amount of $500.00. Bayview Loan Servicing accepted and continued to receive monthly payments and charged me late fee and penalty. I stopped my monthly payments in - of 2015 because Bayview Loan Servicing threatened me to foreclose my house. Instead, I made a " good faith '' and attempted to negotiate with them ; and yet, they refused to communicate with me. I wanted to sale my house but with a conditional, so that I can payoff my mortgage principal and I can keep the remaining amount of money. By doing that, both parties will be satisfied. The communication has broken down between myself and Bayview Loan Servicing , LLC . I do n't know who is my note holder/holders and I want to communicate with my note holder/holders, so that I can communicate directly. Bayview Loan Servicing can not makes that kind of important decision. If I can request you to find out who is my mortgage note holder/holders and with the complete contact information. The information as followed:1. Mortgage company/companies name. 2. Mortgage company/companies complete address3. Point of Contact ( POC ) 4. Account Number-. POC 's Phone Number

Bayview Loan Servicing, LLC customer in Virginia
Oct 24, 2015

* Source: CFPB Complaint Database

Bayview Loan Servicing, LLC response to complaint:
Closed with explanation

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